Vitality Options Provider Samanga features detailed photo voltaic remedies to clientele in Uganda and Kenya, such as everything from photo voltaic panels to inverters. Now we have recognized a powerful consumer foundation that spans governing administration businesses, private enterprises, and general people.
We now have partnered with responsible producers and suppliers of solar modules to offer street lighting answers that seamlessly Mix high-quality with cost-performance.
Eliminating the chaos of multiple Answer requirements, Samanage customers can confidently and simply assess incidents, tasks, and assets in just one place.”
The vendor gives supscription cost quotation based on the quantity of agents (ticketing) and equipment (asset administration) your organization has to make sure your pricing approach matches your demands. It’s also feasible to incorporate premiums for limitless belongings and agents.
The agent’s identify is quickly crammed in, when they assigns the title, shorter description, and receiver. The agent also can select the classification or subcategory, the last remaining exclusive to Samanage as far as We all know.
Over the years, Now we have put in place strategic partnerships with Global sector-major makers and vendors during the ICT, Strength & Wellness space to offer impressive customised answers to our clients.
Our multinational crew of multipurpose professionals in East Africa is dedicated to giving Remarkable company and sustainable Electrical power solutions.
You’ll manage to go through more details on the top functions of Samanage afterwards Within this critique. There is certainly also a piece dedicated to our interview with the business’s CEO who answered a handful of of our queries relevant to the application’s usability and foreseeable future designs for its improvement.
In a issue of months, we were capable to streamline our service requests and shipping and delivery flows by furnishing Absolutely everyone–the massive boss to assist brokers to rank and file across departments–better visibility in their requests. Furthermore, an agent can rapidly elevate a ticket by simply clicking the “+” button about the interface.
Tagging makes it simpler to outline the product’s position and assign it to customers and monitor its effectiveness. Likewise, the provider desk has sturdy program repository. You can easily retrieve software program specifics, and, additional critically, detect stability bugs or unauthorized set up.
In the assistance end, we appreciated a chance to observe tickets and incidents easily. In addition, Samanage dashboard is de facto intuitive, furnishing superior-degree choice makers with speedy insights on essential info without the really need to drill right down to specifics for strategic preparing.
“We now have a lot of laptops getting used by revenue on location so having a secure cloud asset tracker aids”. A further program director also claimed that Samanage assists him to prepare and schedule upgrades and servicing even whilst he concentrates on read more system progress.
A superb company desk should enable you not simply to discover into your IT Procedure, but glean insights from details. This really is, in reality, amongst Samanage’s powerful points, Gordon mentioned.
You can have an IT service desk only, an asset administration company only or an built-in Option. Samanage is created for whole ITIL compliance; expectedly, substantial organizations will see it aligned with their assistance desk workflows. On the other hand, the solution getting a cloud support, can also be scalable towards the needs of small and medium enterprises.